Returns Procedure

  • If you wish to return any items to RobbieWilliams.com please notify us by emailing shop@robbiewilliams.com with your name, address and original order number (which you will find on the despatch note included in your package).
  • If you are based in the UK, you will be sent a FREEPOST label.
  • If you are based outside of UK we are unfortunately unable to offer please send the item to:

RW.com
PO Box 12
Nottingham
NG7 2GB

  • Pack the item(s) you wish to return carefully and make sure the package is securely sealed.

United Kingdom Returns

  • Attach the FREEPOST label to your carefully packaged item.
  • Please ensure that the package is sealed and the label is attached properly.
  • Post the parcel at any Post Office and obtain a proof of postage from the Post Office.

Overseas Returns (Including Eire)

  • If you are posting from outside the UK please follow the above steps and pay the correct postage at the time of sending. We strongly advise you to obtain proof of postage.

Exchange Procedure

In order to exchange your item we will need to refund you for the item you are returning and process an order for the replacement item.

To exchange an item please follow the RETURN PROCEDURE steps above.

Once your original order has been returned and refunded you will be contacted by customer services by phone so that we can process the replacement order for you.

Will I be refunded the full value of my order?

Your refund will be credited to the original purchaser's credit card and will include shipping costs for faulty items or for orders cancelled under the Distance Selling Regulations only.

If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable. However, you may be able to recover these by contacting your local customs bureau directly.

Please be aware that it can take up to 10 days for the refund to appear in your account.

How will I know when I've been refunded?

Once we have received your returned item(s) and confirmed that the above requirements have been met, you will receive an email notification advising you that the status of your order has been cancelled. At this point you will also have been refunded.

Please note that the refund can take up to 10 days to appear in your account.